Open Positions

QA Lead

Job Description

Proficient Health is seeking a QA Lead to oversee and evolve our quality assurance strategy across our suite of SaaS-based healthcare communication and referral management products.

This role is full-time and can be located in Greensboro, NC (Hybrid) or Remote in the USA.

This individual will lead both functional testing and test automation efforts, ensuring the reliability, performance, and usability of our applications. This is a hands-on leadership role that involves planning, executing, and improving quality processes while mentoring QA engineers and working closely with development, product, and client services teams.

NOTE: Please note, we are not currently offering visa sponsoring for this position. Candidates must be authorized to work in the U.S. without current or future sponsorship.

Essential Functions

• Define and lead QA strategy, including test planning, execution, reporting, and automation initiatives.
• Design and maintain comprehensive test plans and test cases for new and existing product features.
• Develop and maintain automated test suites for UI, API, and regression testing.
• Collaborate with product managers and developers to understand requirements and ensure test coverage.
• Lead root cause analysis of defects and implement preventive measures.
• Mentor QA engineers and establish team goals.
• Champion quality best practices and foster a culture of continuous improvement.
• Track and report on quality metrics, release readiness, and production defect trends.

This description is not exhaustive. It reflects management’s assessment of essential functions; it does not prescribe or restrict the tasks that may be assigned. All employees may have other duties assigned at any time.

Required Qualifications

• 5+ years of QA experience, including at least 2 years in a QA leader role.
• Proven experience with both manual testing and automated testing frameworks (e.g., Selenium, Cypress, Playwright).
• Strong knowledge of API testing (e.g., Postman, RESTAssured, ReadyAPI, etc).
• Experience integrating automated tests into CI/CD pipelines (e.g., GitHub Actions, Jenkins, CircleCI).
• Familiarity with test management tools (e.g., TestRail, Xray, Zephyr).
• Excellent understanding of SDLC, Agile/Scrum methodologies, and defect lifecycle.
• Strong communication and leadership skills, with experience managing or mentoring QA team members.

Preferred Qualifications

• Experience testing SaaS applications in a healthcare or highly regulated environment.
• Knowledge of HIPAA and data privacy compliance in testing workflows.
• Experience with performance/load testing tools (e.g., JMeter, k6).
• Familiarity with JavaScript/TypeScript/Groovy and automation coding best practices.
• Experience with Katalon Studio for test automation.
• Experience with Git/Gitflow
• ISTQB certification or similar QA credentials.

Working Conditions

• Office or home office environment
• Occasional travel to Company’s other offices required.

Physical Requirements

• Ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, computer and printer, mobile phone.
• Ability to occasionally lift up to 20 lbs.
• Ability to travel by car or air to Company offices.
• Ability and/or willingness to meet vendor or Company policy requirements, such as immunizations for flu, TB, COVID-19, etc.

Direct Reports

None