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Join Our Team

We are always looking to add exceptional people to our team. If you are interested in joining our team please check out our open positions and submit your information into the contact form to your right. We look forward to hearing from you!

Open Positions

Marketing and Communications Associate

Job Description

We are seeking a motivated and digitally savvy Marketing and Communications Associate to support the execution of B2B marketing initiatives at Proficient Health. This is an ideal opportunity for a recent college graduate or someone early in their career looking to gain hands-on experience in digital marketing, content creation, campaign coordination, and sales enablement within a mission-driven health tech company.

The associate will contribute to a variety of B2B marketing projects including social media, digital campaigns, SEO, website updates, internal and external communications, and support for sales outreach. This role offers mentorship, exposure across the full marketing mix, and the opportunity to grow professionally while helping increase visibility and engagement for our established and growing healthcare technology company.

Essential Functions

Assist in executing integrated marketing campaigns (email, social, digital ads, and web).
Support content creation for blog posts, white papers, webinars, presentations, and more.
Help manage the company’s LinkedIn page and grow brand presence.
Support SEO efforts and paid ad execution (e.g., Google Ads, LinkedIn Campaign Manager).
Contribute to campaign tracking, reporting, and optimization.
Update website content using a CMS (e.g., WordPress).
Assist with planning and logistics for events and webinars.
Maintain marketing campaign calendars and support internal communication projects.
Support the development of sales enablement tools such as presentations, case studies, outreach templates, and scripts.

Qualifications

Bachelor’s degree in Marketing, Communications, or Journalism (a concentration in Digital Media is a plus).
Strong written and verbal communication skills.
Organized, detail-oriented, and proactive.
Comfortable using digital tools and learning new platforms.
An ability to thrive in a fast-paced environment with minimal supervision.
Exposure to B2B marketing through internships or previous employment preferred,
Bonus: Master’s degree in Marketing.

Working Conditions

In-office role based in Greensboro, NC, with hybrid eligibility after 90 days
Some travel may be required (less than 10%)
Standard office environment when not traveling

Physical Requirements

Ability to occasionally lift up to 15 pounds

 

Customer Support Analyst

Job Description
The Customer Support Analyst will provide support to Proficient customers to obtain resolution for technical and product issues. Responsibilities include answering the customer support phone line, responding to customer support emails, obtaining and documenting specific incident details, responding to customer requests, and coordinating resolution of questions and issues within required SLAs.
 
Essential Functions
Develop and maintain a working knowledge of Proficient software and products.
Provide and maintain primary support to customers on issues relating to Proficient products and solutions.
Answer and respond to telephone and email requests and issues from customers.
Document and drive resolution of customer support issues, collaborating with Development, Product Management and Account Management, to meet individual customer needs.
Proactively monitor and update customers regarding issues and questions.
Assist with tasks for customer implementations.
Participate in rotation for after-hour customer support.
 
Qualifications
Polished phone presence with excellent verbal and written communication skills.
Ability to manage challenging customer interactions while maintaining a professional demeanor.
Highly organized, excellent problem-solving skills, detail-oriented and self-directed.
Demonstrated ability to work successfully in a customer-facing role.
An ability to thrive in a fast-paced environment with minimal supervision.
1-2 years of prior experience in a customer support role (desired).
Google Suite or Microsoft Office proficiency
Associate’s degree and/or equivalent experience preferred.
Experience working in a healthcare setting is a plus.

Working Conditions 
Remote with a few designated days in the Greensboro, NC office each quarter.

Physical Requirements
Ability to travel (car/air/train) to Company office or customer sites 
Ability to meet vendor certification requirements which may include immunizations for flu, TB, COVID-19, etc.
Ability to occasionally lift up to 15 pounds