Open Positions

Customer Support Analyst

Job Description
The Customer Support Analyst will provide support to Proficient customers to obtain resolution for technical and product issues. Responsibilities include answering the customer support phone line, responding to customer support emails, obtaining and documenting specific incident details, responding to customer requests, and coordinating resolution of questions and issues within required SLAs.
 
Essential Functions
Develop and maintain a working knowledge of Proficient software and products.
Provide and maintain primary support to customers on issues relating to Proficient products and solutions.
Answer and respond to telephone and email requests and issues from customers.
Document and drive resolution of customer support issues, collaborating with Development, Product Management and Account Management, to meet individual customer needs.
Proactively monitor and update customers regarding issues and questions.
Assist with tasks for customer implementations.
Participate in rotation for after-hour customer support.
 
Qualifications
Polished phone presence with excellent verbal and written communication skills.
Ability to manage challenging customer interactions while maintaining a professional demeanor.
Highly organized, excellent problem-solving skills, detail-oriented and self-directed.
Demonstrated ability to work successfully in a customer-facing role.
An ability to thrive in a fast-paced environment with minimal supervision.
1-2 years of prior experience in a customer support role (desired).
Google Suite or Microsoft Office proficiency
Associate’s degree and/or equivalent experience preferred.
Experience working in a healthcare setting is a plus.

Working Conditions 
Remote with a few designated days in the Greensboro, NC office each quarter.

Physical Requirements
Ability to travel (car/air/train) to Company office or customer sites 
Ability to meet vendor certification requirements which may include immunizations for flu, TB, COVID-19, etc.
Ability to occasionally lift up to 15 pounds

VP of Sales

Job Description
We are seeking a highly motivated and results-driven VP of Sales to lead and scale our sales organization. As the VP of Sales, you will develop and execute a comprehensive sales strategy, driving revenue growth across key healthcare segments. You will lead a team of sales professionals, build strategic partnerships, and play a pivotal role in positioning Proficient Health as a top provider of healthcare technology solutions.

Client Success Manager (CSM)

Job Description
Coordinates Proficient Health’s relationships with designated accounts to ensure client retention, loyalty, and satisfaction by aligning internal resources, engaging sales services for opportunities, and supporting the successful adoption of products and services. Focuses on driving long-term value aligned with clients’ mission-focused outcomes, proactively monitoring satisfaction, maintaining a consistent pace for solution deployment, and promptly addressing inquiries and concerns.