Join our team!
We are always looking to add exceptional people to our team. If you are interested in joining our team please check out our open positions and submit your information into the contact form to your right. We look forward to hearing from you!
Apply online
Vice President, Client Service
Overview & Job purpose
The Vice President of Client Services owns the entire post-sales client experience and is a key “face of the company,” ensuring seamless customer handoff from the Sales team and facilitating successful implementation, training, support, and relationship management. The Vice President, Client Services will serve as the organizational Leader for the four core functional areas (teams) of the Client Services organization:
- Customer Implementations
- Customer Training
- Customer Support
- Client Success (Account Management)
They are responsible for hiring, training and managing all personnel involved with implementations, training, support, and account management of all Proficient Health products and services for all customers. Their role includes key interactions with the Company’s leadership team, assigned committees, and the Company’s Sales, Product, Development, and Finance teams. The Vice President, Client Services reports to the CEO.
Essential Functions
- Manage the four core Client Services teams, ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This includes but is not limited to the following tasks:
- Hire, train, and oversee managers and other personnel as needed for each team
- Continually evaluate and enhance the practices of each team
- Set goals for the overall organization and each team
- Measure and track effectiveness of the Client Services organization and prepare analytical reports for key metrics
- Ensure consistent and effective customer communication is in place across all Proficient Health internal teams.
- Communicate with the Company’s leadership team, including liaising with cross-functional internal teams (e.g., in “Interlock” meetings of the Sales & Marketing, Product, and Development teams) to improve the entire customer experience. Participate in committees as assigned.
- Facilitate preparation of the annual budget for the Client Services organization in conjunction with the Finance team. Manage expenses within the approved budget. Meet with the Finance team monthly to review actual results to date.
- Meet with customers and potential customers as needed; serving as face of the company
This description reflects the VP of Client Services’ essential job functions; it does not prescribe or restrict the tasks that may be assigned. All employees may have other duties assigned at any time.
QA Automation Lead
Job Purpose
Are you a skilled QA Engineer and interested in working on cool healthcare applications in a fast-paced start-up environment? Are you ready to mentor and lead a small QA team? We are looking for a highly motivated and experienced individual with strong technical,…
UI Mobile Developer
Job Purpose
The successful candidate will work with our development team on our PH Exchange and PH Captures product lines. This job will leverage the latest micro-service and cloud-ready technologies to fully adapt Capture to the cloud.
Essential functions
- Designing and developing high-volume, low-latency applications for…
Product Manager
Job Purpose
The Product Manager is responsible for overseeing and managing the production of Proficient Health’s
suite of products from beginning to end. This position reports to the SVP, Product Group.
Essential Functions
- Perform a combination of both tactical and strategic tasks in support of Proficient Health’s…
Data Architect
Job Purpose
The successful candidate will work with our development team, leveraging the latest micro-
service and cloud-ready technologies to fully adapt our flagship products to the cloud.
Essential functions
- Developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
- Contributing in all phases of…