-1.png?width=282&height=55&name=Updated%20PH%20Solution%20Logos%20(1024%20%C3%97%20200%20px)-1.png "Updated PH Solution Logos (1024 × 200 px)-1")
Join Our Team
We are always looking to add exceptional people to our team. If you are interested in joining our team please check out our open positions and submit your information into the contact form to your right. We look forward to hearing from you!
Open Positions
Marketing Specialist
Job Purpose
We are seeking an innovative Marketing Specialist to promote Proficient Health's brand and services. You will develop, execute, and monitor marketing programs across various channels. In this role, you will create content for campaign updates, sales enablement, and marketing messaging to improve brand awareness. You will need a bachelor's degree in business, marketing, or communications to be considered for this position.
Essential Functions
Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan.
Produce valuable and engaging content for our website and blog that attracts and converts our target groups.
Analyze sales and marketing metrics to build best practices.
Traffic all advertising efforts to appropriate channels.
Create, maintain, and strengthen the organization’s overall brand through all media avenues.
Organize and streamline service offerings into user-friendly concepts.
Manage print contractors and other promotional vendors.
Collaborate with external partners to develop co-branded marketing materials, joint campaigns, and promotional initiatives.
Proficiency in electronic marketing automation software such as HubSpot Marketing.
Qualifications
Bachelor’s degree in marketing, communications, or related field.
Extensive knowledge of marketing strategies, channels, and branding.
Time management and multitasking skills with the ability to prioritize tasks.
Exceptional analytical and problem-solving skills.
Ability to work under pressure and meet strict deadlines.
Strong copywriting skills.
Working Conditions
Some overnight travel (up to 25%) required.
Office or home office environment when not traveling.
Travel sites will include company offices, customer sites (most are in an office/hospital/medical setting), trade shows, and other events.
Customer Support Analyst
Job Description
The Customer Support Analyst will provide support to Proficient customers to obtain resolution for technical and product issues. Responsibilities include answering the customer support phone line, responding to customer support emails, obtaining and documenting specific incident details, responding to customer requests, and coordinating resolution of questions and issues within required SLAs.
Essential Functions
Develop and maintain a working knowledge of Proficient software and products.
Provide and maintain primary support to customers on issues relating to Proficient products and solutions.
Answer and respond to telephone and email requests and issues from customers.
Document and drive resolution of customer support issues, collaborating with Development, Product Management and Account Management, to meet individual customer needs.
Proactively monitor and update customers regarding issues and questions.
Assist with tasks for customer implementations.
Participate in rotation for after-hour customer support.
Qualifications
Polished phone presence with excellent verbal and written communication skills.
Ability to manage challenging customer interactions while maintaining a professional demeanor.
Highly organized, excellent problem-solving skills, detail-oriented and self-directed.
Demonstrated ability to work successfully in a customer-facing role.
An ability to thrive in a fast-paced environment with minimal supervision.
1-2 years of prior experience in a customer support role (desired).
Google Suite or Microsoft Office proficiency
Associate’s degree and/or equivalent experience preferred.
Experience working in a healthcare setting is a plus.
Working Conditions
Remote with a few designated days in the Greensboro, NC office each quarter.
Physical Requirements
Ability to travel (car/air/train) to Company office or customer sites
Ability to meet vendor certification requirements which may include immunizations for flu, TB, COVID-19, etc.
Ability to occasionally lift up to 15 pounds